Stonewater’s commitment to our Shared Ownership customers

Stonewater is proud to be a Shared Ownership Code Adopter.

The Shared Ownership Code is a code of practice for registered housing providers. It aims to ensure transparency, fairness, and improved support for shared owners in marketing, purchasing and management of homes.

By adopting the Code, we are demonstrating our commitment to transparency, customer service and helping customers make informed decisions about homeownership.

The Code ensures for our customer that:

• We continue to raise standards to help improve protections for current and future shared owners
• We improve customer experience of shared ownership through a clear and fair understanding prior to purchase and support during ownership and at sale
• And we ensure best practice and drive consistency in the information available to our customers, including ensuring transparency, fairness and awareness of what service levels you should expect.

Here you can find out more information on the Shared Ownership Code