Stonewater First Come First Serve Guidance

This guidance applies to every allocation of a shared ownership home to a prospective customer.

We will ensure all prospective customers are aware of our approach when offering them a shared ownership home.

We will ensure all prospective customers are aware of the process prior to expending any cost to themselves.

When demand for our shared ownership homes outstrips the supply, it is imperative that we are clear in how we allocate and offer our shared ownership homes to prospective eligible customers.

In line with regulatory guidance, we must be open in offering our shared ownership homes on a first come first served basis. Our first come first serve process at Stonewater is based upon:

• Whoever is first to register with TMP, The Mortgage People and carry out an initial, affordable assessment.

Anyone who registers after the first registration will be advised of the fact they are on a waiting list. Should the person in front of them not proceed, they will be contacted before anyone else, subject to any priority applications.

Exceptions:

The exception to this is for qualifying Armed Forces personnel and in certain rural locations and sites. Such exceptions where there is an under supply can be summarised as follows:

• Applications from serving military personnel and former members of the British Armed Forces discharged in the last two years
• Where properties are situated in National Parks, Areas of Outstanding Natural Beauty and rural exception sites as we will need to allocate these homes in line with set criteria

Ministry of Defence personnel will be prioritised for Shared Ownership schemes where:

• They have completed their basic (phase 1) training and they are one of the following:
  • Regular service personnel (including Navy, Army and Air Force)
  • Clinical staff (with the exception of doctors and dentists)
  • Ministry of Defence Police Officers
  • Uniformed staff in the Defence Fire Service
  • They are ex-regular service personnel who have served in the Armed Forces for a minimum of six years, and can produce a Discharge Certificate (or similar documentation) as proof, where they apply within two years (24 months) of the date of discharge from service or
  • They are the surviving partners of regular service personnel who have died in service, where they apply within two years (24 months) of the date of being bereaved. Read about surviving partners in the MOD surviving partners guidance.