The estate services (cleaning and grounds maintenance) contracts which were put in place in April 2016 will be coming to an end on 31 March 2019.
Because of the amount of money and length of contract involved, we have to tender these contracts. This is a lengthy process, and as part of this we need to consult with all residents who pay a variable service charge (leaseholders and some of our tenants). This is called a section 20 consultation. We are also committed to involving interested residents in this process and making available as much information as we can by using a wide range of contact methods.
Our aim is to deliver a quality, responsive estate service that demonstrates value for money and clear, measurable standards.
We have the option to extend some of the existing contracts, which allows us to complete this process in three phases, starting with the South, followed by the West and East and North. We’re aiming for contracts in the South to start in 2019, West in 2020 and East & North in 2021. Splitting the process like this will enable us to focus on the services we provide in each region, and will mean that not all contracts will go live at once.
Clean communal areas and well maintained grounds are important to all our residents and staff managing these schemes.
We recognise our retirement leasehold schemes are more unique schemes – many of which have large communal grounds containing extensive and varied planting. We will be approaching smaller to medium sized contractors to compete for these contracts, whilst still maintaining some standardisation and maximising value for money.
We’ll also use feedback from staff and customers to review the specification.